Terms of Service

1. Who we are

Safe Smile Pet Dental LLC (“Safe Smile,” “we,” “us,” or “our”) is a limited liability company registered in Wyoming, United States. We operate and offer services primarily in Texas, including the Dallas–Fort Worth area. Contact: hello@safesmile.com.

2. Acceptance of these Terms

By accessing our website, creating an account, starting a screening, making a payment, or using any Safe Smile service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the services.

3. What Safe Smile is (and is not)

Safe Smile provides an AI-assisted educational pet dental screening tool. Results are informational risk insights based on photos and information you provide. Safe Smile does not provide a veterinary diagnosis, does not replace an in-person exam, and does not create a Veterinarian-Client-Patient Relationship (VCPR) by itself.

In Texas, clinical diagnosis and treatment generally require a proper VCPR under applicable law (including guidance related to Texas HB 1771). Optional teleconsultation, prescriptions, or in-clinic care—if offered— are provided by licensed veterinarians under their professional judgment and applicable licensing rules.

4. Eligibility

You must be at least 18 years old and able to form a binding contract under U.S. law to use paid features. You are responsible for the accuracy of information you submit about yourself and your pet.

5. Accounts and security

You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Notify us promptly if you suspect unauthorized access.

6. Photos, content, and AI screening

• You represent that you have the right to upload photos and information you submit.
• Screening quality depends on clear, usable photos. Poor lighting, blur, or incomplete views may reduce accuracy or prevent a report.
• If you opt in, we may use de-identified screening images to improve our models. You may still receive a report without opting in.

7. Fees, payments, and credits

Screening fees and any optional teleconsultation credits are described at checkout. Payments are processed by third-party providers (such as Stripe). Fees are generally non-refundable once a paid report or service is delivered, except where required by law or expressly stated by us in writing.

Any “treatment credit” or similar offer applies only as described at purchase and does not guarantee an in-clinic appointment, prescription, or specific clinical outcome.

8. Veterinary services and prescriptions

When available, licensed veterinarians may review reports, consult with you, and—when medically appropriate and legally permitted—issue prescriptions or recommend in-person care. Safe Smile does not guarantee that a veterinarian will prescribe medication, approve every case, or accept every consultation request.

9. Acceptable use

You agree not to:

• Misuse the platform, attempt unauthorized access, or interfere with service integrity
• Upload unlawful, harmful, or infringing content
• Use the service for emergency veterinary care (seek emergency help immediately if your pet is in danger)
• Reverse engineer or scrape the service except as allowed by law

10. Intellectual property

The Safe Smile name, logos, software, report layouts, and related materials are owned by us or our licensors. You receive a limited, non-exclusive license to use the services for personal, non-commercial pet care purposes as intended.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI OUTPUTS MAY BE INCOMPLETE OR INCORRECT. ALWAYS FOLLOW PROFESSIONAL VETERINARY ADVICE FOR CLINICAL DECISIONS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAFE SMILE AND ITS OFFICERS, EMPLOYEES, AND PARTNERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES IS LIMITED TO THE AMOUNTS YOU PAID TO US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

13. Indemnification

You agree to indemnify and hold Safe Smile harmless from claims arising out of your misuse of the services, your content, or your violation of these Terms, except to the extent caused by our willful misconduct.

14. Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except that Texas veterinary practice and consumer rules may apply to services delivered in Texas. Courts located in the United States shall have exclusive jurisdiction, unless applicable law requires otherwise.

15. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after changes means you accept the updated Terms.

16. Contact

Questions about these Terms: hello@safesmile.com.